Terms & Conditions

Last Updated: August 11, 2026

Welcome to FRAGGA D’ORIENT.

These Terms & Conditions (“Terms”) govern your access to and use of the FRAGGA D’ORIENT website, online store, digital services, features, content, products, and related services (collectively, the “Services”).

Throughout these Terms, the expressions “FRAGGA D’ORIENT,” “we,” “us,” and “our” refer to FRAGGA D’ORIENT and, where applicable, the entity responsible for operating the relevant online sales channel.

The expressions “you,” “your,” “customer,” and “user” refer to any person who accesses, browses, interacts with, or purchases through our Services.

By accessing our website, creating an account, placing an order, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to these Terms, together with our:

Privacy Policy.
Cookie Policy.
Shipping Policy.
Returns & Refunds Policy.
Any additional terms that may apply to specific promotions, products, services, or campaigns.

If you do not agree with these Terms, you should not use our Services.

Nothing contained in these Terms is intended to exclude, restrict, or limit any consumer right that cannot legally be excluded or limited under applicable law.

1. ELIGIBILITY AND ACCESS

By using our Services or placing an order, you confirm that you have reached the legal age required to enter into a binding contract in your country or jurisdiction.

If you allow a minor to access our Services through a device or account under your control, you are responsible for such access to the extent permitted by applicable law.

You agree to use the Services only for lawful purposes and in accordance with these Terms.

We reserve the right to restrict or refuse access to our Services where reasonably necessary to protect our business, customers, systems, intellectual property, or legal obligations.

2. CUSTOMER ACCOUNTS

Certain features of our Services may allow or require customers to create an account.

When creating or using an account, you agree to provide information that is accurate, current, and complete.

You are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorized access to your account.
Keeping your contact and account information updated.
Informing us if you reasonably believe that your account has been accessed or used without authorization.

You must not sell, transfer, assign, or commercially exploit your customer account without our prior written authorization.

FRAGGA D’ORIENT may suspend or restrict an account where there are reasonable grounds to believe that it has been used fraudulently, unlawfully, or in violation of these Terms.

3. OUR PRODUCTS

FRAGGA D’ORIENT makes reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, packaging, and other information displayed through our Services are accurate.

However, the appearance of a product on a screen may vary depending on:

Device type.
Screen calibration.
Display settings.
Lighting conditions.
Photography.
Production or packaging updates.

Product packaging, labeling, presentation, or other non-essential design elements may occasionally change without prior notice, provided that such changes do not affect any mandatory rights applicable to the customer.

We may modify, update, discontinue, or limit the availability of products at any time.

Product availability may differ depending on the customer’s country, region, applicable transportation restrictions, or available inventory.

Nothing in this section excludes any legal guarantee relating to product conformity, quality, authenticity, safety, or other mandatory consumer rights under applicable law.

4. FRAGRANCE PRODUCTS

Our fragrances and related products must be used in accordance with the instructions, warnings, and information provided with the product.

Customers should discontinue use and seek appropriate professional advice if they experience an unexpected adverse reaction.

Individual perceptions of fragrance, longevity, projection, development, or scent profile may vary depending on skin chemistry, climate, temperature, application, storage, and personal perception.

Such subjective differences do not, by themselves, constitute a product defect.

This provision does not affect the customer’s rights where a product is damaged, defective, non-conforming, incorrectly supplied, or otherwise covered by mandatory consumer protection law.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Placing a product in a shopping cart does not reserve inventory.

In rare circumstances, a product may become unavailable after an order is submitted.

If we are unable to fulfill an ordered product, we may:

Contact the customer to offer an alternative where appropriate.
Remove the unavailable item from the order.
Cancel the affected item or order.
Issue the applicable refund.

We will not substitute an unavailable product with a different product without the customer’s consent.

6. ORDERS

When you submit an order, you are requesting to purchase the selected products under these Terms.

Receipt of an automated order confirmation does not necessarily mean that an order has been finally accepted where additional payment, security, inventory, fraud-prevention, regulatory, or logistics checks are required.

FRAGGA D’ORIENT reserves the right, where legally permitted, to refuse, limit, or cancel an order for legitimate reasons, including:

Product unavailability.
Incorrect pricing or product information.
Payment authorization failure.
Suspected fraud or unauthorized payment.
Shipping restrictions.
Customs or import restrictions.
Regulatory restrictions.
Errors affecting the order.
Orders placed for unauthorized commercial resale.
Circumstances preventing lawful fulfillment of the order.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded using the original payment method whenever reasonably possible.

7. ORDER INFORMATION

Customers are responsible for reviewing their order carefully before completing the purchase.

You must provide accurate and complete information, including, where applicable:

Full name.
Billing information.
Delivery address.
Postal or ZIP code.
Country.
Telephone number.
Email address.
Payment information.

If you discover an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist you, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been transferred to a logistics provider.

8. PERSONAL USE AND RESALE

Unless otherwise expressly authorized by FRAGGA D’ORIENT, products purchased through our consumer online store are intended for personal or household use.

Customers must not use our consumer sales channels for unauthorized commercial resale, fraudulent export arrangements, circumvention of territorial restrictions, or other commercial activity contrary to these Terms.

FRAGGA D’ORIENT may establish separate terms for authorized distributors, retailers, wholesale customers, or commercial partners.

9. PRICES

Product prices are displayed in the currency applicable to the selected market, country, region, or storefront where supported by our website.

Prices may vary between countries or regions as a result of factors including:

Currency.
Taxes.
Duties.
Local market conditions.
Distribution costs.
Logistics.
Promotions.
Applicable regulatory requirements.

The price applicable to an order will normally be the price displayed during checkout at the time the purchase is completed, subject to correction of obvious errors where legally permitted.

Where required by applicable law, displayed prices will include applicable taxes or other mandatory charges.

Where taxes, customs duties, import charges, or similar charges are not included in the purchase price, this will be handled in accordance with our Shipping Policy and applicable law.

10. TAXES, CUSTOMS DUTIES, AND IMPORT CHARGES

International orders may be subject to taxes, customs duties, import charges, brokerage fees, administrative charges, or other amounts imposed by authorities in the destination country.

Depending on the destination and checkout configuration, such charges may:

Be included in the price.
Be collected during checkout.
Be collected separately upon import or delivery.

Where such charges are not expressly included or collected by FRAGGA D’ORIENT, they may be payable by the recipient in accordance with applicable law.

Customers are responsible for complying with the lawful import requirements applicable in their destination country.

Additional information is available in our Shipping Policy.

11. PAYMENT

Available payment methods will be displayed during checkout and may vary depending on the customer’s country or region.

By submitting payment information, you represent that:

The information provided is accurate.
You are authorized to use the selected payment method.
The transaction may lawfully be processed.
You authorize the applicable amount to be charged.

Payments may be processed by third-party payment service providers.

FRAGGA D’ORIENT does not necessarily receive or directly store complete payment-card information where such information is processed securely by an authorized payment provider.

We may perform or request reasonable verification procedures to prevent fraud, unauthorized payments, or other unlawful transactions.

12. PROMOTIONS AND DISCOUNT CODES

FRAGGA D’ORIENT may offer promotional codes, discounts, gifts, samples, bundles, special prices, or other promotional benefits.

Unless expressly stated otherwise, promotions:

Are subject to availability.
May have specific expiration dates.
May be limited to selected products or territories.
May require a minimum purchase.
May not be combined with other promotions.
May be limited to one use per customer or order.
May be modified or discontinued where legally permitted.

Specific promotional terms will prevail over these Terms if there is a direct conflict relating exclusively to that promotion.

Fraudulent, unauthorized, duplicated, manipulated, or improperly obtained promotional codes may be rejected or cancelled.

13. SHIPPING AND DELIVERY

FRAGGA D’ORIENT provides domestic and international delivery to eligible destinations.

Orders may be prepared or dispatched from different distribution centers or logistics locations depending on product availability, destination, inventory, transportation restrictions, and logistics requirements.

Shipping methods, estimated delivery times, costs, tracking procedures, customs matters, and international restrictions are described in our Shipping Policy.

Delivery dates and transit times displayed on our website are estimates unless expressly identified as guaranteed.

Delays may occur due to circumstances including:

Customs procedures.
Carrier operations.
Weather.
Public holidays.
High demand.
Government restrictions.
International transportation disruptions.
Force majeure events.

Nothing in these Terms transfers the risk of loss or damage to the customer earlier than permitted by applicable law.

Where mandatory consumer law provides that FRAGGA D’ORIENT or the seller remains responsible for the goods until the customer, or a person designated by the customer, receives physical possession of them, those legal protections will apply.

14. INTERNATIONAL SHIPPING RESTRICTIONS

Fragrances may contain alcohol or other substances subject to specific air, road, maritime, customs, or dangerous-goods transportation requirements.

As a result, certain products may not be eligible for delivery to all countries, regions, territories, islands, military addresses, postal boxes, or remote areas.

FRAGGA D’ORIENT may restrict or cancel an order where lawful transportation or importation is not reasonably possible.

If an order is cancelled for this reason after payment has been collected, the applicable refund will be processed.

Further information is available in our Shipping Policy.

15. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy.

As part of our commercial return policy, eligible return requests may generally be submitted within 14 calendar days from delivery, subject to the conditions and exclusions stated in that policy.

Products returned because of a change of mind generally must remain unused and in their eligible original condition, subject always to mandatory consumer rights.

Different or additional rights may apply where a product is:

Defective.
Damaged.
Incorrect.
Non-conforming.
Subject to a mandatory legal guarantee.
Covered by a statutory right of withdrawal, cancellation, or similar consumer right.

Nothing in our Returns & Refunds Policy or these Terms is intended to reduce any mandatory right granted by applicable consumer protection law.

16. DAMAGED OR DEFECTIVE PRODUCTS

Customers should inspect their order after delivery.

If a product arrives damaged, leaking, broken, incorrect, or apparently defective, please contact FRAGGA D’ORIENT Customer Care as soon as reasonably possible.

We may request reasonable evidence to investigate the issue, including:

Photographs.
Videos.
Packaging.
Shipping label.
Order number.
Description of the issue.

Customers should retain the product and relevant packaging until the claim has been reviewed.

Where a valid defect, damage, or fulfillment error is confirmed, the remedy may include replacement, exchange, repair where appropriate, partial refund, full refund, or another remedy required by applicable law.

17. CANCELLATIONS

Customers may request cancellation before an order has been processed or dispatched.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot always be guaranteed once fulfillment has begun.

If an order has already been dispatched, the customer may need to use the applicable return procedure after delivery.

Any statutory cancellation or withdrawal rights available under applicable law remain unaffected.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, the content available through FRAGGA D’ORIENT’s Services is owned by, licensed to, or lawfully used by FRAGGA D’ORIENT.

This may include:

Brand names.
Trademarks.
Logos.
Fragrance names.
Product designs.
Packaging designs.
Photographs.
Videos.
Graphics.
Artwork.
Text.
Advertising materials.
Website design.
Layouts.
Product descriptions.
Illustrations.
Audio.
Digital content.

Such materials may be protected by copyright, trademark, design, unfair competition, and other intellectual property laws.

You may access our Services for personal and lawful use.

Unless permitted by law or authorized by FRAGGA D’ORIENT in writing, you may not reproduce, copy, distribute, modify, sell, license, publish, scrape, commercially exploit, or create unauthorized derivative works from our protected content.

No use of the Services grants you ownership of any FRAGGA D’ORIENT intellectual property.

19. USER CONTENT, REVIEWS, AND FEEDBACK

Customers may have the opportunity to submit reviews, comments, photographs, feedback, suggestions, or other content.

You must only submit content that you have the legal right to provide.

You must not submit content that:

Is unlawful.
Is fraudulent or intentionally misleading.
Infringes intellectual property rights.
Violates privacy rights.
Contains malicious software.
Contains unlawful harassment, threats, or abuse.
Impersonates another individual or organization.

By voluntarily submitting content for publication, you grant FRAGGA D’ORIENT a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and distribute that content for purposes connected with operating, improving, marketing, and promoting our Services, to the extent permitted by applicable law.

This does not transfer ownership of your original content to FRAGGA D’ORIENT.

Where legally required, advertising disclosures or permissions associated with promotional or incentivized content must be respected.

20. THIRD-PARTY SERVICES AND LINKS

Our Services may use or provide access to third-party platforms, payment processors, logistics providers, analytics providers, communication tools, social networks, or external websites.

Third-party services operate under their own terms and privacy practices.

FRAGGA D’ORIENT is not responsible for independent third-party websites or services that are outside our reasonable control.

However, this provision does not exclude responsibility that cannot legally be excluded where a third party is acting on our behalf in connection with our obligations to a customer.

Customers should review the applicable terms and policies before independently using third-party services.

21. PRIVACY AND PERSONAL DATA

The collection, use, storage, disclosure, and other processing of personal information through our Services is governed by our Privacy Policy.

Our use of cookies and similar technologies is further explained in our Cookie Policy.

Depending on the customer’s location and applicable law, customers may have rights relating to their personal information.

Please refer to our Privacy Policy for information regarding:

Categories of personal information processed.
Purposes of processing.
Service providers.
International transfers.
Data retention.
Customer rights.
Privacy requests.
Contact information.

22. PROHIBITED USES

You must not use our Services:

For unlawful purposes.
To violate applicable laws or regulations.
To commit or facilitate fraud.
To infringe intellectual property rights.
To interfere with website security.
To distribute viruses, malware, or malicious code.
To obtain unauthorized access to accounts or systems.
To collect personal information unlawfully.
To impersonate another person.
To send unlawful spam or unsolicited communications.
To interfere with the proper operation of the Services.
To circumvent security or access-control measures.
To engage in unauthorized commercial scraping or extraction.
To automate transactions in a manner intended to manipulate inventory, promotions, prices, reviews, or purchasing limitations.
To engage in conduct that materially harms FRAGGA D’ORIENT, its customers, partners, or systems.

FRAGGA D’ORIENT may take reasonable measures to prevent or respond to prohibited activity.

23. SECURITY AND FRAUD PREVENTION

FRAGGA D’ORIENT may use reasonable fraud-prevention and security procedures in connection with orders, accounts, payments, promotions, and returns.

Where reasonably necessary, we may request additional information to verify:

Customer identity.
Payment authorization.
Delivery information.
Order legitimacy.
Return eligibility.

An order may be delayed, restricted, or cancelled where there are reasonable grounds to suspect fraud, identity misuse, unauthorized payment, abuse of promotional programs, or other unlawful activity.

These measures will be applied subject to applicable law and will not eliminate mandatory consumer rights.

24. ERRORS AND INACCURACIES

Despite our efforts, our Services may occasionally contain typographical errors, incorrect product information, pricing errors, availability errors, technical problems, or other inaccuracies.

Where permitted by law, FRAGGA D’ORIENT may correct such errors and update information.

If an error materially affects an order already submitted, we may contact the customer to explain the issue and, where appropriate:

Confirm whether the customer wishes to proceed under corrected terms.
Cancel the affected product.
Cancel the order.
Issue the applicable refund.

Nothing in this section gives FRAGGA D’ORIENT the right to retroactively impose a higher price or materially different contractual condition where prohibited by applicable consumer law.

25. SERVICE AVAILABILITY

We aim to maintain reliable access to our website and Services.

However, we do not guarantee that digital Services will always operate without interruption.

Access may occasionally be interrupted as a result of:

Maintenance.
Security updates.
Technical failures.
Hosting interruptions.
Telecommunications issues.
Third-party service failures.
Cybersecurity incidents.
Events beyond our reasonable control.

We may modify, suspend, or discontinue digital features where reasonably necessary.

This section does not affect obligations relating to orders that have already been validly accepted.

26. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, we do not guarantee that our website or digital Services will always be uninterrupted, error-free, or compatible with every device or system.

Information made available through general editorial, promotional, or educational content is provided for general informational purposes.

However, nothing in these Terms excludes or limits any warranty, statutory guarantee, product-conformity obligation, remedy, or consumer protection that cannot lawfully be excluded or limited.

Any disclaimer contained in these Terms applies only to the extent permitted by the law applicable to the customer and the relevant transaction.

27. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, FRAGGA D’ORIENT will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable and that arise from circumstances outside our legal responsibility.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

In particular, nothing in these Terms is intended to exclude or limit liability for:

Fraud or fraudulent misrepresentation.
Intentional misconduct where liability cannot legally be excluded.
Death or personal injury where liability cannot legally be excluded.
Defective products where mandatory law imposes liability.
Violations of mandatory consumer protection rights.
Any other liability that cannot lawfully be excluded or restricted.

Where limitations of liability are permitted, they will apply only to the maximum extent allowed by applicable law.

28. CUSTOMER RESPONSIBILITY

Customers are responsible for using products in accordance with their intended purpose and any instructions or warnings provided.

Customers are also responsible for:

Providing accurate order information.
Following lawful customs requirements.
Using legitimate payment methods.
Protecting their account credentials.
Following authorized return procedures.
Complying with applicable laws when using the Services.

Customer responsibility does not relieve FRAGGA D’ORIENT of obligations imposed on sellers, producers, suppliers, or traders by applicable law.

29. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful misuse of the Services, intentional infringement of third-party rights, fraud, or material breach of these Terms.

This clause does not require a consumer to indemnify FRAGGA D’ORIENT for matters that are legally the responsibility of FRAGGA D’ORIENT, nor does it limit mandatory consumer rights.

30. FORCE MAJEURE

FRAGGA D’ORIENT will not be responsible for delays or failure to perform obligations to the extent such failure is caused by events beyond our reasonable control, where permitted by applicable law.

Such events may include:

Natural disasters.
Severe weather.
War.
Civil unrest.
Government restrictions.
Epidemics or public-health emergencies.
Customs interruptions.
Transportation network disruption.
Strikes.
Major telecommunications failures.
Major cybersecurity incidents.
Other comparable events outside our reasonable control.

Where an event materially prevents performance of an accepted order, we will take reasonable steps to communicate with affected customers and provide any remedies required by applicable law.

31. INTERNATIONAL CUSTOMERS

FRAGGA D’ORIENT serves customers in multiple countries and territories.

Products, shipping methods, payment options, promotions, prices, taxes, and availability may vary between markets.

Customers are responsible for ensuring that their purchase and receipt of a product is lawful in their destination country.

FRAGGA D’ORIENT may restrict availability where required by transportation, customs, sanctions, regulatory, safety, or other legal requirements.

Nothing in this section limits any mandatory protection available to an international consumer.

32. CONSUMER RIGHTS

These Terms are intended to operate alongside applicable consumer protection laws.

Nothing contained in these Terms, our Shipping Policy, our Returns & Refunds Policy, or any other FRAGGA D’ORIENT policy is intended to waive, restrict, exclude, or replace rights that cannot legally be waived, restricted, excluded, or replaced.

Where mandatory consumer protection law provides a customer with greater protection than these Terms, the mandatory legal protection will prevail to the extent required by law.

33. GOVERNING LAW

Unless mandatory law provides otherwise, these Terms and contractual relationships arising from purchases made through FRAGGA D’ORIENT’s online store shall be governed by the laws of the Republic of Colombia, without regard to conflict-of-law principles that would require the application of another law, except where mandatory consumer rules provide otherwise.

For international consumers, this choice of governing law is not intended to deprive you of any mandatory consumer protection afforded to you under the laws that would otherwise apply to your relationship with FRAGGA D’ORIENT.

Nothing in this section prevents a consumer from relying on any jurisdictional or dispute-resolution rights that cannot legally be waived.

34. DISPUTE RESOLUTION

If a dispute arises in connection with an order or our Services, we encourage customers to contact FRAGGA D’ORIENT Customer Care first so that we can attempt to resolve the matter directly.

Nothing in these Terms requires a consumer to waive access to courts, administrative authorities, consumer protection agencies, alternative dispute-resolution mechanisms, or other remedies where such rights are provided by mandatory law.

Where the parties cannot resolve a dispute amicably, jurisdiction will be determined in accordance with applicable law and the governing-law provisions above.

35. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where legally possible.

The remaining provisions will continue in effect unless applicable law requires otherwise.

36. NO WAIVER

If FRAGGA D’ORIENT does not immediately exercise or enforce a right under these Terms, this does not mean that the right has been waived.

Any waiver must comply with applicable law.

37. ASSIGNMENT

Customers may not transfer contractual rights or obligations in a manner that would materially prejudice FRAGGA D’ORIENT without our consent, except where applicable law allows such transfer without consent.

FRAGGA D’ORIENT may assign or transfer rights and obligations as part of a legitimate business restructuring, corporate transaction, transfer of operations, or similar event, provided that mandatory customer rights are not materially reduced.

38. ENTIRE AGREEMENT

These Terms, together with the policies and terms expressly incorporated into them, constitute the agreement governing use of our Services and purchases through our online store, subject to any additional rights or obligations imposed by applicable law.

Where a specific promotion, product, or service includes separate terms, those additional terms will apply to that specific promotion, product, or service.

39. CHANGES TO THESE TERMS

FRAGGA D’ORIENT may update these Terms periodically to reflect changes in:

Applicable laws or regulations.
Business operations.
Products and services.
Payment methods.
Logistics.
Technology.
Security requirements.
Customer experience.

The most current version will be published on our website together with the applicable update date.

Where applicable law requires advance notice or specific consent to a material change, we will follow those requirements.

Changes will not retroactively remove mandatory rights or contractual protections applicable to orders already completed where prohibited by law.

40. CONTACT INFORMATION

For questions concerning these Terms, orders, returns, shipping, or other customer-service matters, please contact:

FRAGGA D’ORIENT

Website: www.fraggadorient.com
Email: fraggadorient@gmail.com

When contacting us regarding an order, please include your order number and the email address associated with the purchase whenever possible.

FRAGGA D’ORIENT
International Perfumery