Shipping Policies

Last Updated: August 11, 2026

At FRAGGA D’ORIENT, we are committed to providing our customers with a secure, transparent, and efficient international shopping experience.

We ship to different countries and regions through selected logistics providers based on the destination, product availability, and the location of our distribution centers.

By placing an order through our website, the customer agrees to the terms set forth in this Shipping Policy.

1. SHIPPING COVERAGE

FRAGGA D’ORIENT offers international shipping to the countries and territories available during the checkout process.

To optimize delivery times, orders may be prepared and shipped from different distribution centers or logistics locations depending on:

  • Destination country.

  • Product availability.

  • Available inventory.

  • Logistics provider.

  • Applicable transportation regulations.

  • Customs or territorial restrictions.

The location from which an order is shipped may vary and may not necessarily correspond to the country where the brand is registered or where the purchase was made.

2. ORDER PROCESSING

Once payment has been successfully confirmed, the order enters our preparation process.

The usual processing time is approximately 1 to 3 business days, except during periods of high demand, product launches, promotional events, public holidays, extraordinary circumstances, or situations beyond the control of FRAGGA D’ORIENT.

Business days generally do not include Saturdays, Sundays, or public holidays applicable to the location from which the order is dispatched.

Order processing time is separate from the estimated shipping and delivery time.

3. STANDARD DELIVERY

FRAGGA D’ORIENT offers Standard Delivery to eligible destinations.

Delivery times depend on the destination country, the customer’s location, the logistics provider, and any applicable customs procedures.

As a general reference, international orders may take approximately:

Europe: 3 to 10 business days.

United States and Canada: 5 to 12 business days.

Latin America: 5 to 15 business days.

Other international destinations: 7 to 20 business days.

These delivery periods are estimates and begin once the order has been processed and transferred to the logistics provider.

Estimated delivery times do not constitute a guaranteed delivery date.

4. SHIPPING COSTS

Shipping costs, when applicable, will be calculated and displayed before the customer completes the purchase.

Shipping charges may vary depending on:

  • Destination country or region.

  • Weight and dimensions of the shipment.

  • Number of products ordered.

  • Selected logistics provider.

  • Current promotional conditions.

FRAGGA D’ORIENT may occasionally offer free shipping promotions for selected countries, regions, products, or minimum order values.

The applicable conditions will be displayed during the checkout process.

5. ORDER TRACKING

Once an order has been shipped and tracking is available through the logistics provider, the customer will receive the relevant information to monitor the shipment.

Initial tracking information may take between 24 and 72 hours to become available after the package has been transferred to the carrier.

For certain destinations or during specific stages of international transportation, tracking information may temporarily remain unchanged.

This does not necessarily mean that the shipment has stopped moving.

6. CUSTOMS, TAXES, AND IMPORT DUTIES

International orders may be subject to customs inspections, import duties, taxes, administrative charges, or other fees imposed by the authorities of the destination country.

When these charges are not expressly included in the price displayed during checkout, they will be the responsibility of the recipient.

FRAGGA D’ORIENT does not control the tax or customs policies applied by individual countries.

We recommend that customers review the applicable import requirements in their country before placing an international order.

7. CUSTOMS HOLDS AND DELAYS

International shipments may be subject to inspections or control procedures carried out by customs authorities.

These procedures may result in additional delays that are beyond the direct control of FRAGGA D’ORIENT and the logistics provider.

FRAGGA D’ORIENT cannot guarantee the time required for customs authorities to release a shipment.

8. PERFUMES AND SHIPPING RESTRICTIONS

Due to the nature of fragrance products and the transportation regulations applicable to products containing alcohol, certain destinations may be subject to specific shipping restrictions.

In some cases:

  • Certain shipping methods may not be available.

  • Some countries or territories may be temporarily or permanently excluded.

  • Delivery times may be longer than usual.

  • Additional transportation or import requirements may apply.

If a product cannot legally or safely be shipped to the selected destination, FRAGGA D’ORIENT may cancel the affected order and issue the applicable refund through the original payment method.

9. DELIVERY ADDRESS

The customer is responsible for providing a complete, accurate, and up-to-date delivery address when placing an order.

The delivery information should include, when applicable:

  • Recipient’s full name.

  • Street address.

  • House, apartment, office, or unit number.

  • City.

  • State, province, or region.

  • Postal or ZIP code.

  • Country.

  • Contact telephone number.

FRAGGA D’ORIENT will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

10. ADDRESS CHANGES

If the customer identifies an error in the delivery address after placing an order, they should contact our customer service team as soon as possible.

We will make reasonable efforts to update the address provided that the order has not yet been processed or transferred to the logistics provider.

Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

11. ORDERS RETURNED TO SENDER

An order may be returned to one of our logistics centers for reasons including:

  • Incorrect or incomplete address.

  • Unable to locate the recipient.

  • Repeated unsuccessful delivery attempts.

  • Refusal of the shipment.

  • Failure to pay applicable customs duties or import taxes.

  • Failure to comply with customs requirements.

  • Failure to collect the shipment within the period established by the carrier.

In these situations, FRAGGA D’ORIENT will review each case individually.

Additional shipping costs related to resending an order may be charged to the customer when the return was not caused by FRAGGA D’ORIENT.

12. DELIVERY DELAYS

Although we work to ensure that orders are delivered within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

  • Customs procedures.

  • Severe weather conditions.

  • Public holidays.

  • Periods of high demand.

  • Strikes.

  • Government restrictions.

  • Carrier operational issues.

  • Force majeure events.

  • Disruptions within international logistics networks.

In such cases, our customer service team may assist the customer in reviewing the status of the shipment.

13. PACKAGES MARKED AS DELIVERED

If the tracking information indicates that a package has been delivered but the customer is unable to locate it, we recommend:

  1. Confirming that the shipping address provided in the order is correct.

  2. Checking with household members, family members, reception staff, building management, or security personnel.

  3. Checking any safe locations where the carrier may have left the shipment.

  4. Contacting the logistics provider directly.

If the shipment still cannot be located, the customer should contact FRAGGA D’ORIENT so that we can review the case.

Each claim will be assessed individually based on the information provided by the logistics provider.

14. LOST OR DAMAGED SHIPMENTS

If there is evidence that an order has been lost during transportation or damaged before delivery, the customer should contact our customer service team.

We may request information including:

  • Order number.

  • Photographs of the shipping package.

  • Photographs of the product received.

  • Shipping label.

  • Evidence of the damage.

  • Any additional information required by the logistics provider.

Claims will be evaluated according to the specific circumstances of each shipment.

15. SPLIT SHIPMENTS

In certain circumstances, an order containing multiple products may be divided into more than one shipment due to inventory availability or the location of our distribution centers.

In these cases, the customer may receive multiple packages and, where available, separate tracking numbers.

Customers will not be charged additional shipping costs as a result of a shipment being divided for logistical reasons by FRAGGA D’ORIENT, unless otherwise clearly stated before the purchase is completed.

16. ORDER CANCELLATIONS

Customers may request cancellation of an order provided that it has not yet been processed or shipped.

Once an order has been transferred to the logistics provider, we cannot guarantee that cancellation will be possible.

Any return requested after the product has been received will be subject to our Returns and Refunds Policy.

17. CUSTOMER RESPONSIBILITY

Before completing a purchase, customers are responsible for ensuring that the products ordered may legally be imported, received, and used in their country or territory.

FRAGGA D’ORIENT reserves the right to limit or cancel shipments where legal, logistical, regulatory, or transportation restrictions prevent us from completing the delivery.

18. CHANGES TO THIS POLICY

FRAGGA D’ORIENT may update or modify this Shipping Policy when necessary to reflect changes in our operations, commercial practices, legal requirements, regulations, or logistics processes.

The most current version of this policy will remain available on our website.

19. CONTACT

For questions regarding orders, deliveries, or tracking information, customers may contact our customer service team through the official communication channels available at:

www.fraggadorient.com

When contacting us regarding a shipment, we recommend providing the order number to help us process the request more efficiently.

FRAGGA D’ORIENT
International Perfumery.